7‑Day Return & Exchange Policy

• Window: Returns and exchanges are accepted within 7 calendar days from the delivery date as shown by the courier scan.

• Eligibility: Item must be unused, unwashed, unaltered, free of stains/odours, and returned with original tags, accessories, freebies, and brand packaging. Tamper‑evident seals (if any) must be intact.

• What we offer

  • Exchange: Size or color exchange for the same product, subject to stock availability.

  • Return for Refund: Refund to original payment method. COD orders are refunded as store credit or to a UPI/bank account after KYC, as applicable.

  • Return for Store Credit: Instant once the item passes QC; credit never expires.

• Non‑returnable items: Innerwear, socks, masks, customized/personalized products, clearance/final‑sale items, and gift cards unless there is a manufacturing defect or the wrong item was delivered.

• Defects/Wrong item/Damaged in transit: Notify support within 48 hours of delivery with unboxing photos/videos showing the shipping label and the issue. Such cases are eligible for free replacement or full refund at our cost.

• Pick‑up and shipping

  • We arrange one reverse pick‑up per order where courier serviceable.

  • If your PIN code is non‑serviceable for pick‑up, ship to our returns hub using any trackable courier; we reimburse reasonable courier charges against a receipt when the return is approved.

• Quality check (QC): All returns pass a 24–72 hour QC after reaching our hub. Items failing QC will be reshipped back to you after collecting a reship fee; no refund/exchange will be issued for QC‑failed items.

How to raise a return/exchange

1. Submit a request within 7 days via My Orders or email/WhatsApp with order ID, reason, photos, and preferred resolution (refund/exchange).

2. Receive RMA and pick‑up label or shipping instructions.

3. Pack securely in original packaging, remove old airway bills, include the invoice and RMA code.

4. Track the reverse shipment; we will update you at each step.

Refund timelines and method

• We initiate refunds within 2–3 business days after QC approval.

• Banks/UPI/issuers may take 3–7 additional business days to reflect the amount.

• COD refunds: store credit or NEFT/UPI after you share beneficiary details and a Govt‑ID match where required by our payment partner.

• Shipping fees, COD charges, gift‑wrap, and tips are non‑refundable unless the return is due to our error (defect/wrong/damaged).

Cancellations

• You may cancel before dispatch at no charge. After dispatch, please refuse delivery or raise a 7‑day return after delivery. We do not levy cancellation fees in line with Indian e‑commerce rules.

Terms & Conditions (India‑compliant)

• Transparency: We display this policy at checkout and on the product page in compliance with the Consumer Protection (E‑Commerce) Rules, 2020.

• Accurate representation: If a product is not as described, defective, counterfeit, or different from what was ordered, you are entitled to repair/replacement/refund under the Consumer Protection Act, 2019.

• Reasonable care: You are responsible for the condition of the goods until received at our hub; use adequate packaging and a trackable service.

• Abuse prevention: Excessive, worn/used returns, or return‑pattern abuse may lead to refusal of service per our fair‑use policy.

• Force majeure: Delays due to events beyond control (strikes, floods, lockdowns) may extend timelines; rights under CPA 2019 remain intact.

• Dispute resolution: Write to support first; unresolved issues can be escalated to the Consumer Helpline (1915/NCH) or the appropriate Consumer Commission as per CPA 2019.

• Jurisdiction & compliance: We follow Indian Contract Act, Consumer Protection Act, 2019, Consumer Protection (E‑Commerce) Rules, 2020, and RBI refund timelines for electronic payments.

• Modification: Policy may be updated without prior notice; the policy shown at purchase time applies to that order.

Helpful notes to add on your site

• Size exchanges are free on the first exchange per order; subsequent exchanges may attract two‑way shipping.

• Gift orders are eligible for exchange or store credit to the recipient.

• For combo/bundles, all items must be returned together.

• Promotional freebies must be returned; otherwise, their MRP may be deducted from the refund.